Ricoh

Multifunction Devices & Managed Print Services

How do I place an order with Ricoh?

  1. Locate a dealer in your area.
  2. Select location.
  3. Select product category you are interested in.

Can we use local dealers with this contract?
Yes, there are over 600 direct branch and independent authorized dealer locations from coast to coast.


What acquisition methods are available?
Cash Purchase, 6-72 month Operating (Fair Market Value) or Capital ($1 Buyout leases).


Is there a rental plan available?
Yes. Check with your local provider for availability and pricing. Note that rentals are designed for short term needs and typically are not as cost-effective as lease programs.


Fairfax County negotiated six different agreements for purchase, leases, maintenance agreements, software financing, on/off-site labor, professional and IT services. View Ricoh Contract for more information.


For some public organizations, Ricoh may be able to simply use a customer’s purchase order as the sole contracting document for the transaction. Ricoh has specific language that must be included on the PO, or listed on a separate document, titled “Attachment”, “Appendix” or similar. That document would then be referenced in the PO. Below is the language for leases and purchases.


Lease + Maintenance
This Purchase Order incorporates by reference the lease and maintenance terms and conditions outlined in the Master Lease Agreement (Rev. 04/15) and Equipment Sale and Maintenance Agreement of Contract No. 4400003732, as amended, which terms and conditions (a) shall supersede all conflicting other terms and conditions of this Purchase Order, whether annexed or incorporated into this Purchase Order, and (b) to the extent applicable, are amended by the addendum attached to this Purchase Order. All references to “Schedule” in the Contract shall mean this Purchase Order whether executed or not.


Purchase and/or Maintenance
This Purchase Order incorporates by reference the terms and conditions in the Equipment Sale and Maintenance Agreement of Contract No. 4400003732, as amended, which terms and conditions shall supersede all conflicting other terms and conditions of this Purchase Order, whether annexed or incorporated into this Purchase Order.


Are supplies included in my maintenance pricing?
For multi-function devices (MFD’s), maintenance pricing includes all parts, labor and supplies (including staples, but excluding paper). For other hardware, such as printers, duplicators and wide-format devices the maintenance program includes parts and labor, but no supplies. It is possible to be quoted a supply-inclusive maintenance agreement on printers through the Managed Print Services portion of this award, when requested.


What is Managed Document Services (MDS)? How is this different than Managed Print Services (MPS)?
Ricoh builds on the traditional MPS model that focuses on output devices and print management. This can be as simple as providing break/fix maintenance on your current printer fleet to a full-scale analysis of all printing throughout your organization.


Ricoh MDS addresses the business practices surrounding the management of both print and electronic information.


Is it possible to enter into a purchase, lease or service agreement that has a term that extends past the current contract expiration date?
Yes, because the contract was set up in the current award period, all terms, conditions and pricing for any agreement executed prior to the end of the current award #440003732 will be honored and remain in effect for the term of that contract. This includes any and all service level agreements (SLA's).


Where can I find the product pricing?
Current pricing can be provided by your Ricoh Family Group local sales representative.

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Contact Information

Email: mike.stowell@ricoh-usa.com
Phone: 800-276-9764