LanguageLine Solutions® helps government organizations to communicate in more than 240 languages enabling them to provide meaningful access to services. Trusted by 3,000+ government agencies including social services, public safety, health, schools, courts and corrections, we help bridge language and cultural barriers 24/7/365. Our cloud-based platform delivers high-quality, secure, phone and video interpreting with professional, trained linguists ready to assist you. We also provide language testing and training programs for bilingual staff and expert translation and localization services for all types of content. We enable communication in any situation and support over 36M interpretation requests annually, providing clients scalable language solutions that help them to connect diverse communities with the services they need.
U.S. Communities and National IPA, both wholly-owned subsidiaries of OMNIA Partners, have come together as OMNIA Partners, Public Sector. All public sector participants already registered with National IPA or U.S. Communities continue to have access to all contracts, with certain exceptions, in the portfolio and do not need to re-register to use a legacy National IPA, legacy U.S. Communities, or new OMNIA Partners contract. U.S. Communities and National IPA remain separate legal entities and lead agency contracts completed under each brand are effective and available for use through the contract’s approved term. In the event we believe re-registration is necessary for any reason, OMNIA Partners will let you know.
Language Service Providers and Related Services
Region 4 ESC - TX
Contract Number: R180703
July 1, 2018 to June 30, 2021
Master Agreement Documents
- Official Master Agreement
- Award Letter
- Contract Award Documents
- Multiple Award Justification
- Contract Renewal 1
- Contract Renewal 2
- Contract Update 1
LanguageLine Phone Interpreting provides on-demand access to professional interpreters in more than 240 languages, 24/7/365. Phone interpreting offers a secure and confidential way to support contact centers, walk-in offices, field personnel and highly mobile front-line staff. Custom call flows are available to match local demographics, improve operational efficiency and enhance the customer experience.
LanguageLine InSight Video Interpreting delivers secure, encrypted communication via video interpreters in 36 languages (including American Sign Language) through a high quality video connection, and provides audio access to interpreters in more than 240 languages. The InSight app runs on existing equipment-- tablets, smart phones and a range of computer equipment-- and can fill a critical role in any agency's language access plan, particularly in public health.
LanguageLine® Translation and Localization converts written or multimedia content into the target language agencies need. Whether translating commonly used forms, vital documents, voter guides, web content, IVR recordings or localizing mobile apps, trust LanguageLine Solutions project managers and linguists to produce quality work, on time, and on budget.
LanguageLine® OnSite Interpreting is available for situations of longer durations and for complex, critical or sensitive situations where a professional onsite interpreter is the most effective way to communicate.
LanguageLine® Testing and Training provides language proficiency testing and training modules for bilingual staff. The sessions are based on LanguageLine's own experience testing and training tens of thousands of interpreters, and offer an efficient way to assess and develop your staff's language skills to better serve the public.