Identifying cost saving opportunities and enhancing business productivity is more important than ever.Government agency, public school system and university procurement teams are working toward those goals while faced with the challenge of doing more with less. On top of that, you probably have several team members or colleaguessubmitting purchase orders that keep piling up on your desk. Strategic sourcing does not have to be this stressful.
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When the COVID-19 pandemic started, Miami’s city procurement team was working long hours purchasing personal protective equipment (PPE), testing labs, testing kits, supplies, services and everything else needed for city testing sites, and any other items needed to address the pandemic crisis.
When speaking to finance and procurement departments at school districts, I often ask: “Who is the end customer that you serve?” The responses I receive, ranging from administrative assistants, teachers, school boards, and students, vary widely. While there is no single right answer, I’d suggest that they are all customers of procurement. With so many end customers, it’s important to have at least one guiding principle that influences how organizational decisions are made.
